City of Greensboro Web Accessibility

Statement of Purpose and Governing Standards

The City of Greensboro is committed to ensuring online communications are accessible to all people. The City’s intent is to maintain its website(s) and applications to meet and/or exceed requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”). The City recognizes that this effort is ongoing, and pledges to continuously strive to meet all levels of accessibility conformance and providing guidelines to online and digital content generators and managers.

The Greensboro-nc.gov platform incorporates compliance standards set forth in federally-mandated 508C, and best practices recommended by the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG. 2.1) to provide web accessibility.

More information

City ADA Program

ADA Transition Plan (pdf) (docx)

Applicability

Website accessibility applies to digital content published by all City departments, divisions and third parties, and is intended for webmasters, web authors, developers, content contributors and contractors responsible for creating and/or maintaining web and digital sites, pages, documents and applications.

Communications and ADA Accommodations

Website Accessibility Format/Issue Request Online Form
DO NOT use this form for inquiries about City services and/or billing.

For more information about the programs and services offered through the Office of Community Partnerships and Development, please call 336-373-3805 or email Sherria.Allen@greensboro-nc.gov.

Relay NC TTY
Dial 711 or 800-735-2962

Grievance Procedure under the Americans with Disabilities Act

Title II of the Americans with Disabilities Act (ADA) requires that public entities adopt and publish grievance procedures to assure the prompt and equitable resolution of complaints. The purpose of this ADA grievance procedure is to resolve as promptly as possible any problems, complaints, or conflicts related to the City’s ADA compliance without the need for the complainant to resort to other remedies available under the law.

City of Greensboro's Grievance Procedure

City of Greensboro's Grievance Form

Website Design and Accessibility

Greensboro-nc.gov and all City of Greensboro sites will be designed to reduce barriers to content for visitors to deliver an all-inclusive and accessible experience. The Greensboro-nc.gov platform incorporates compliance standards set forth in federally-mandated 508C, and best practices recommended by the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG. 2.1) to provide web accessibility.

Some design and content standards examples:

  • Easy and logical navigation
  • Access to information in a clear and consistent manner for screen readers
  • Proper use of heading structure (H1, H2, etc.), and clear, consistent navigation.
  • Keyboard accessibility
  • Legible fonts and high-contrast colors for easier readability
  • Text-alternative fields for non-text elements (e.g. images)
  • Information conveyed with color can also be understood without color

Definitions and Resources

Title II of the Americans with Disabilities Act (ADA) of 1990

In 1990 Congress passed the Title II of the Americans with Disabilities Act (ADA). There are five titles as part of the ADA. Title II prohibits discrimination against people with disabilities by public entities.

508C

Section 508 is a federal law mandating all electronic and information technology that is developed, purchased, used or maintained by the federal government be accessible to people with disabilities. Section 508 was an amendment to the United States Workforce Rehabilitation Act of 1973.

 World Wide Web Consortium (W3C)

The W3C as it is often referred to is an international community where Member organizations, a full-time staff, and the public work together to develop Web standards.

 Web Content Accessibility Guidelines (WCAG 2.1)

 These WCAG guidelines define how to make web content more accessible to people with disabilities. Accessibility involves a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning and neurological disabilities.

Last updated February 20, 2026.